USE CASES/HOTELES

Your hotel answersguests 24/7,in any language.

A digital concierge trained on your hotel info, services and FAQ. It handles bookings, late check-ins and special requests in any language.

EJEMPLOSHotel AurumCasa BonayNH Collection
HO
Hotel Aurum
Responde al instante
DEMO
Hello! I'm the concierge for Hotel Aurum 👋 How can I help?
WHAT IT SOLVES

The three problems you already know.

That’s why you’re here. That’s why this exists.

PROBLEM 01

International bookings reception can't handle

Your night team doesn't speak every language. A guest asks in German at 11:30pm and gets no answer until the next day.

PROBLEM 02

Non-stop FAQ — wifi, parking, breakfast, pets

The same 12 questions every day. Your front desk loses 40% of its time answering what a bot resolves instantly.

PROBLEM 03

Late check-in, last-minute changes, special requests

A guest wants to arrive at midnight, change rooms or request a cot. The bot handles it and only escalates what truly needs a human.

FEATURES FOR YOUR SECTOR

Built for your day-to-day, not for a generic case.

Set up with templates, integrations and sector-specific flows. Plug and play.

01

Multilingual agent · 260 languages

Automatically detects the guest's language and replies in your tone. On every plan.

02

PMS integration

Mews, Cloudbeds, Apaleo. The bot sees availability and rates in real time.

03

Service cross-sell

Spa, dinner, taxi, late check-out. When the guest asks, the bot offers and books.

04

Escalation to reception when needed

The bot hands off with context, not a "let me transfer you". Your team sees the full conversation and picks up without friction.

HOW TO LAUNCH IT

Three steps. One afternoon. Live.

No discovery calls, no account manager. You launch it yourself.

01

Upload your hotel info

Services, hours, booking policy, FAQ.

02

Connect your PMS

Mews, Cloudbeds, Apaleo or your own webhook.

03

Paste the snippet on your site

One line of code. Live in seconds.

La Bodega Joan
GIRONA
We work with a large number of foreign customers, and language had always been a challenge. With ChatME, customers can resolve questions about bookings, the menu, allergens and much more in their own language beforehand. We've improved our website booking conversion by 21%.
JB
Joan Balsells
Owner · La Bodega Joan
IMPACT
+21%
web → booking conversion
6 lang
without hiring polyglots
24/7
no night surcharge
10 min
to go live
FAQ DEL SECTOR

Lo que preguntan otros como vos.

Yes, with all three majors. Any PMS with an API connects in under a day. If your PMS is custom, we help you connect it via webhook.

Ten minutes. 260 languages. Zero extra receptionists.

Try it with your real info. If it doesn't convince you, cancel without writing a single email.

Start free — 14 days Book a demo