Connect your online store

With the E-commerce plan, your chatbot can answer "where is my order?" with real data from your Magento, Shopify or WooCommerce store. This guide walks you through the connection step by step: where to create the credential on each platform and how to activate it in ChatME in about five minutes.

Before you start

• You need the E-commerce plan (€99/mo or €999/yr). If you're on Basic or Pro, you can switch plans from Billing in your dashboard.
• You need admin access to your store to create an API credential.
• The connection is read-only: the chatbot can look up orders, but never modify them, cancel them or create anything.
• Is your store not on Magento, Shopify or WooCommerce? We develop connections to other platforms on request — write to info@chatme.es.

The connection happens in your ChatME dashboard, in the Commerce section. You'll see a platform picker (Magento, Shopify or WooCommerce), a field for your store URL and a field for the credential. ChatME tests the connection against your store before saving anything: if the credential doesn't work, nothing is stored.

Connect Magento 2

Works with Magento Open Source and Adobe Commerce.

1. In the Magento admin, go to System → Extensions → Integrations and click Add New Integration.
2. Give it a name (for example, "ChatME") and, on the API tab, limit access to Sales → Operations → Orders (read-only is enough).
3. Save and click Activate. Magento shows four keys: copy the Access Token (you don't need the other three).
4. In ChatME, choose Magento, paste your store URL (for example, https://www.mystore.com) and the Access Token.
5. If you use store views (multi-language), you can enter the view code (for example, es). Otherwise leave it empty.
6. Click Test & save.

Tip: if your store sits behind Cloudflare or another firewall, make sure the /rest/* routes aren't blocked for server-side requests. It's the most common cause of a Magento connection error.

Connect Shopify

1. In the Shopify admin, go to Settings → Apps and sales channels → Develop apps and create an app (for example, "ChatME").
2. Under Configuration → Admin API integration, tick only the read_orders scope.
3. Install the app and copy the Admin API access token (it starts with shpat_). Shopify only shows it once.
4. In ChatME, choose Shopify and paste your store's admin URL — the one like https://your-store.myshopify.com, not your public domain.
5. Paste the token and click Test & save.

Note: with the read_orders scope, Shopify gives access to orders from the last 60 days. If you need the chatbot to find older orders, also add the read_all_orders scope (Shopify may ask you to justify it).

Connect WooCommerce

1. In WordPress, go to WooCommerce → Settings → Advanced → REST API and click Add key.
2. Description "ChatME", user an administrator, and permissions set to Read.
3. Click Generate API key and copy the Consumer key (ck_…) and the Consumer secret (cs_…). They're only shown once.
4. In ChatME, choose WooCommerce, paste your store URL and both keys.
5. Click Test & save.

Requirement: your store must be served over HTTPS and have the WordPress REST API reachable (it is by default).

After connecting

• You'll see the Store connected state with your store's name. From there you can test the connection again or disconnect at any time.
• The chatbot starts answering order questions immediately — no need to touch or reinstall the widget.
• Try it yourself: open the chat on your website and ask "where is my order?" with the details of a real order.

Credential security

• The credential is encrypted (AES-256-GCM) before being stored and only decrypted in memory, at the moment your store is queried.
• It is never shown again in the dashboard or sent to the browser.
• If you rotate or revoke it on your platform, simply disconnect and reconnect with the new one.

Want to know what the order lookup feels like for your customer and what verification applies? Read Orders in the chat: how it works.