A chatbot that knows your catalogue and your orders too.

Trained on your catalogue

It learns from your product pages, your shipping and returns policy and your FAQ, straight from your website. Retrain it in one click whenever something changes.

Product questions, instantly

Sizing, materials, delivery times, exchanges and returns: answered 24/7, no queues or tickets, from what you publish on your website and in your documents.

Recommends like a shop assistant

Not a search box: it understands what the customer is asking for and links to the product page, if that page is one of the sources you trained it on.

On your website, plus WhatsApp and Instagram on Pro

One knowledge base, trained once: it answers in 60+ languages on your website from the free plan, and on WhatsApp and Instagram once you connect them on the Pro and E-commerce plans.

1 · Connect your store

Paste the credential you create in your platform, with just the permission to see orders, into the dashboard. ChatME tests the connection before saving anything. No code.

2 · The customer verifies

Seeing an order requires three matching details at once: order number, purchase email and last name (with two surnames, one is enough). No match, no data.

3 · The bot answers with real data

Status, items, total and tracking, straight from your store and in the customer’s language. If it hasn’t shipped yet, it says so clearly; if it shipped without a tracking number, it says it has shipped.

Triple verification

Order number, email and last name must match the order in your store. Verification happens on our server — the AI never decides it.

Look-up only

ChatME only reads: orders and, on PrestaShop, your products’ stock. It never modifies, cancels or creates anything in your store. On Shopify, WooCommerce and PrestaShop the credential itself is read-only too.

Encrypted credentials

Your credential is encrypted with AES-256-GCM before being stored and only decrypted in memory to query your store. ChatME only ever sends it to your store’s address, over https.

No leaks

If the details don’t match, the bot replies the same whether the order exists or not, and lookups per conversation and per hour are capped — the chat can’t be used to probe other people’s orders.

Magento 2 and Adobe Commerce (except the SaaS edition, Adobe Commerce as a Cloud Service): the four keys of an integration allowed to view orders and shipments. Magento 1 or OpenMage? Also supported, with a SOAP user.

Client ID and Client secret of a Shopify Dev Dashboard app with the read_orders scope. Your store already had an app created in the admin before 2026? Its shpat_ token works too.

REST API key with Read permission, from an administrator or shop manager. No extra plugins for status; tracking numbers come from Shipment Tracking or Advanced Shipment Tracking, if you use them.

Webservice key with read-only (GET) permissions, from Advanced Parameters → Webservice. No extra modules. With the stock permissions, it also says whether a product is in stock right now.