Connect WhatsApp Business (early access)

On the Pro and E-commerce plans, your chatbot can also handle WhatsApp: customers message your WhatsApp Business number and the assistant replies instantly, 24/7, with the same knowledge it already uses on your website. The connection is in early access: our team walks you through a 20–30 minute video call and you leave with the channel live. This guide covers what to prepare and what we'll do together on the call.

Before you start

• You need the Pro or E-commerce plan. On Free or Basic, you can upgrade from Billing in your dashboard.
• A phone number for the bot that is not active on the WhatsApp app (or WhatsApp Business app). It can be a new number, a landline, or a mobile you no longer use in the app. If your current number is in the app and you want to keep it, it can be migrated — we'll explain on the call.
• Admin access to a Meta Business portfolio (business.facebook.com). If your business doesn't have one, it's free to create in 5 minutes (we'll guide you).
• Book the call: write to info@chatme.es with the subject "WhatsApp" and we'll propose a time.

Step 1 · Your Meta Business portfolio

This is Meta's "company account" that groups your assets (Facebook page, Instagram, WhatsApp…). If you already run ads or manage a business page, you probably have one. If not: go to business.facebook.com → Create account → your business name, your name and email. Done.

Step 2 · Create the WhatsApp Business account and add your number

In your portfolio's WhatsApp Manager (business.facebook.com/wa/manage):

1. Add a WhatsApp Business account (if you don't have one).
2. Add the bot's phone number and verify it with the code Meta sends by SMS or call.
3. Choose the display name (what your customers see on WhatsApp). Meta reviews it — usually within minutes.

Step 3 · Share access with ChatME (2 minutes — the key step)

In Business settings → Accounts → WhatsApp accounts → select your account → Assigned partners tab → Assign → "Share via business ID" → enter ChatME's ID:

1247114010815666

and grant Full control. This authorizes ChatME to connect your number to your chatbot and answer messages on your behalf. You can revoke access at any time from that same screen.

Step 4 · We finish the connection

During the call, the ChatME team links your number to your chatbot (we enable message delivery and register the number on the WhatsApp API). When we're done, the WhatsApp section of your dashboard shows Connected, with your number and display name.

Step 5 · Try it

Send a WhatsApp message to your number from any phone: the assistant replies in seconds. The conversation appears under Conversations in your dashboard, just like the ones from your website widget.

What to expect afterwards

• 24/7 replies with the same brain and knowledge base as your web chatbot — any improvement you make applies to both channels.
• The bot only replies to incoming messages: it never starts conversations or sends promotions, so replying carries no WhatsApp cost (24-hour service window).
• Leads and forms work exactly like on the web.
• Coming very soon: one-click connection from your dashboard (we're finishing Meta's approval). Early-access connections won't need to change anything — they keep working as-is.

Ready to connect WhatsApp? Write to info@chatme.es and we'll schedule your connection call.