No credits. No surprises. Unlimited conversations on Pro.
One flat monthly price: no buying credits, no paying per conversation, no add-ons stacking up. Start free, no card. Switch or cancel whenever you want.
Feature by feature, so you pick your plan with no surprises later.
Everything each plan includes
FEATURE
FREE
BASIC
PRO
E-COMMERCE
Conversations & integration
Conversations / month
100
2,000
Unlimited
Unlimited
Training sources (pages + documents)
20
200
Unlimited
Unlimited
Automatic re-training
Weekly or monthly
Daily
Daily
Daily
Platforms: WordPress, Webflow, Shopify…
Yes
Yes
Yes
Yes
Install with a short block of code
Yes
Yes
Yes
Yes
Multilingual agent
60+ languages
60+ languages
60+ languages
60+ languages
WhatsApp Business channel
—No
—No
Yes
Yes
Instagram DMs channel
—No
—No
Yes
Yes
Facebook Messenger channel
—No
—No
Yes
Yes
Telegram channel
—No
—No
Yes
Yes
Online store
Connect Magento, Shopify, WooCommerce or PrestaShop
—No
—No
—No
Yes
Order status & tracking in the chat
—No
—No
—No
Yes
Live stock in the chat (PrestaShop only)
—No
—No
—No
Yes
Customer verification (order + email + last name)
—No
—No
—No
Yes
Encrypted credentials · looks up only, never changes anything
—No
—No
—No
Yes
Lead capture
Customizable in-chat forms
Yes
Yes
Yes
Yes
Form submissions per month
10
200
Unlimited
Unlimited
Google Calendar appointments
—No
Yes
Yes
Yes
Appointment reminders
—No
By email
Email and WhatsApp
Email and WhatsApp
Form submissions (leads) CSV export
—No
—No
Yes
Yes
Leads straight into your Jobber account
—No
—No
Yes
Yes
Analytics
Basic analytics dashboard
Yes
Yes
Yes
Yes
AI assistant on your metrics
—No
—No
Yes
Yes
Top questions and devices
Yes
Yes
Yes
Yes
Customization & branding
Tone, color and avatar customization
Yes
Yes
Yes
Yes
No "Powered by ChatME" badge
—No
Yes
Yes
Yes
Support
Email support
Yes
Yes
Yes
Yes
Priority support
—No
—No
Yes
Yes
1:1 onboarding
—No
—No
Yes
Yes
Compliance
GDPR and LOPDGDD
Yes
Yes
Yes
Yes
Data stored in the EU
Yes
Yes
Yes
Yes
DPA included (linked from your dashboard)
Yes
Yes
Yes
Yes
BILLING
Questions about plans and billing.
Yes. Upgrade or downgrade from the dashboard whenever you want. Billing is prorated against the current cycle.
Not on the Free plan: you sign up and use it with no card. Paid plans start with a 14-day trial, and the trial does take a card: nothing is charged during the 14 days and you cancel from the dashboard whenever you want.
No. Monthly or annual, you stay as long as you want. Cancel from your dashboard whenever you want. If you cancel an annual plan, you keep access until the end of the billed cycle.
Free includes 100 conversations and 10 form submissions a month; Basic, 2,000 conversations and 200 submissions. We warn you at 80% and at 100% without cutting anything off; if you go 20% over (120%), that part pauses until the next month or until you upgrade. On Pro and E-commerce conversations and submissions are unlimited, and upgrading reactivates it instantly, without losing data.
Everything in Pro, plus connecting your online store (Magento, Shopify, WooCommerce or PrestaShop): the chatbot answers “where is my order?” with real-time data, after checking the customer’s order number, email and last name. On PrestaShop it also confirms whether a product is in stock right now. 99 €/mo or 999 €/yr.
Yes. Paying annually saves you 10% on Basic and Pro and 16% on E-commerce. The Basic annual plan comes to 44 €/mo, the Pro annual to 71 €/mo and the E-commerce annual to 83 €/mo.
We accept the major debit and credit cards. For companies needing a SEPA invoice, write to us at info@chatme.es and we’ll coordinate.
Yes, an electronic invoice from the dashboard after each charge. ChatMe OÜ is registered in Estonia (EU), so we apply OSS for companies in other European countries.
During the 14-day trial there is no charge: just cancel and you’re done. After the 14 days, if you’re not satisfied within the first 30 days, write to us at info@chatme.es and we’ll refund the first month.