ChatME YOUR NEXT ASSISTANT | Traditional chatbot RULES + BUTTONS | DIY widget (GPT API) DO IT YOURSELF | Intercom / Zendesk AI ENTERPRISE | |
|---|---|---|---|---|
| Setup time | 10 minutes | 1-2 days | 2-4 weeks | 2-6 weeks |
| Monthly cost | €0 (Free) · paid from €49 | from €30 | €20-200 + dev | €300-1000+ |
| Trains on your site automatically | partial | |||
| Answers from your content (RAG) | ||||
| Multilingual agent (60+ languages) | partial | |||
| In-chat lead capture | ||||
| No code | ||||
| Requires a technical team | ||||
| GDPR + data in the EU | partial | partial | ||
| Built-in AI disclosure (EU AI Act) | N/A (not generative AI) | You build it yourself | partial | |
| Start free | — | — | — |
When each alternative makes sense.
Traditional chatbot (rules)
Decision-tree bots (button menus) answer the 10 questions you program into them and nothing else. If your business gets few queries and they are all predictable, they are cheap and good enough. The moment a customer types something off-script, they get stuck.
DIY widget with the OpenAI / Anthropic API
You connect a model (GPT, Claude) to your site with your own code. It works, but you have to build and maintain: content ingestion, RAG, forms, dashboard, multilingual support, GDPR compliance, retention, alerts, billing. It is a project, not a product.
Intercom, Zendesk AI Agent, Drift
Customer support suites with AI bolted on. Very powerful for enterprise flows (CRM, helpdesk, workflows), with enterprise pricing (from €300 to €1000+/month/agent). Weeks of setup and onboarding with a dedicated account. Excellent if you will really use it.
AI agent platforms (Chatbase, Tidio…)
Horizontal AI-agent platforms — powerful, but built for a global, English-first market. They usually charge per "message credit" that runs out during traffic spikes and inflates your bill at month-end, and support is ticket-based. Great for international technical teams; less so for a small Spanish business that wants clear pricing and a real person to call.
Comparing us with one in particular?
Every comparison carries the full table, their public pricing with the date we read it, and an honest section on when to choose them instead.
You are a small business and want to launch in an afternoon.
ChatME is designed for the range between the rule-based chatbot (too basic) and the enterprise suite (too expensive and complex). If you see yourself in any of these points, we are a good fit.
- You have a website + traffic, but no technical team to build one from scratch.
- You want to answer your customers with YOUR content, not generic replies.
- Your visitors speak several languages and your team does not.
- You need to capture leads after hours and find them in your inbox and dashboard first thing.
- You comply (or must comply) with GDPR and LOPDGDD. Data must stay in the EU.
- You do not want an annual commitment with an 8-week setup — you want to try this month.
What you won't find in the fine print.
Flat pricing, no surprises
One fixed monthly fee. No "credits" that run out mid-month and no bills that spike when you get a traffic surge. You know exactly what you pay.
Human support, in English & Spanish
You talk to real people on the ChatME team, not a ticket that takes days. We help you set it up and get the most out of it — in English or Spanish, at your pace.
Your data, in the EU
European hosting and GDPR compliance by default. Your data never crosses the Atlantic or trains third-party models.
One assistant on six channels, not a website chat
Website, WhatsApp Business, Instagram, Messenger, Telegram and a direct link, on one knowledge base. That is the row a comparison table never shows.
One knowledge base, one setup: train it once and it does the same job on all six. WhatsApp Business, Instagram, Messenger and Telegram are available from the Pro plan.