Virtual Assistant for Restaurants

Is Your Restaurant Losing Customers After Hours?

It's 11:30pm on a Friday. Your kitchen has just closed, your team is clearing the dining room, and your phone won't stop ringing. Calls no one can answer. WhatsApp messages piling up. Potential customers looking for information about your menu, bookings for tomorrow, questions about allergens.

Every missed call is an empty table. Every unanswered message is a customer who books with the competition. In hospitality, where competition is fierce and margins are tight, you can't afford to lose a single opportunity.

ChatME is the virtual assistant for restaurants that answers at any hour, even while your team is mid-service, so fewer bookings go unanswered.

What ChatME Can Do for Your Restaurant

Booking Requests 24/7

Your AI virtual assistant handles every table request the moment it arrives, even while your team is mid-service:

• Collects day, time, party size and notes (allergies, high chair, terrace) with a form
• Emails you each request instantly, so you can confirm the table
• Shares your booking link if you already use a booking system
• Collects large-group requests with their special requirements

An example: "Hi, we'd like to book for 4 people this Saturday at 9pm" → The assistant takes the request, asks for a name and phone number, and tells the customer the restaurant will confirm the table.

Complete Menu Information

Your customers are constantly asking about your food. ChatME answers instantly with detailed information about:

• The full, up-to-date menu with descriptions and prices
• Allergens and dietary restrictions for every dish
• Vegetarian, vegan, gluten-free, and lactose-free options
• Specific ingredients and product origins
• Daily menus and special offers
• Personalized recommendations based on preferences
• Pairings and the chef's suggestions

An example: "I'm celiac, what gluten-free options do you have?" → The assistant lists the suitable dishes on your menu, details the ingredients, warns about possible cross-contamination if your menu says so, and offers to take the table request.

Catering and Events Management

The virtual assistant doesn't just handle day-to-day tables. It also helps with:

• Catering quote requests
• Organizing private events and celebrations
• Information on private rooms and capacity
• Special menus for corporate groups
• Technical requirements (projector, microphone, etc.)

It captures valuable leads after hours, when your team isn't available to handle complex inquiries.

General Information and Frequently Asked Questions

Your assistant instantly answers the repetitive questions that eat up your team's time: opening hours, address and directions, parking in the area, nearby public transport, cancellation policies, payment methods, terrace availability, whether pets are allowed, and accessibility.

The Real Problem Facing Spanish Hospitality

Restaurants in Spain face unique challenges:

• Competitive saturation: in cities like Barcelona, Madrid, or Valencia you can find 30+ restaurants on a single street.
• Staff shortages: hospitality suffers a chronic crisis of qualified staff.
• Tight margins: operating costs rise while prices can't go up indefinitely.
• Expectations of immediacy: customers expect instant responses. A 2-hour delay means losing the booking.
• Allergen regulations: EU Regulation 1169/2011 requires you to provide allergen information. Answering incorrectly can have serious legal consequences.

How ChatME Solves These Problems

Cuts Operating Costs

An AI virtual assistant is the equivalent of having a person dedicated exclusively to customer service, but with no payroll cost, no days off, no errors from fatigue, and no initial training.

Do the math: average hospitality salary in Spain: €1,400/month + Social Security = €1,900/month. ChatME: a fraction of that cost, with 24/7 availability.

Increases Occupancy and Revenue

What changes when the assistant is on duty:

• Booking enquiries come through your own channel, with no platform commissions
• The 11:30pm question gets an answer, and the table request reaches your email
• Dish recommendations based on your own menu

Improves Your Online Reputation

Fast, accurate service = satisfied customers = better reviews on Google, TripAdvisor, and social media.

Allergens From Your Menu

ChatME answers allergen questions with the information on your menu: if it is labelled with the 14 allergens of the European regulation (gluten, crustaceans, eggs, fish, peanuts, soy, dairy, tree nuts, celery, mustard, sesame, sulphites, lupin, and molluscs), it uses them in its answers. Legal responsibility for that information stays with the restaurant, so keep your menu up to date.

Why ChatME vs Other Solutions

Trained Specifically for Spanish Hospitality

ChatME understands the Spanish cultural and culinary context: local culinary terminology, typical Spanish hours (lunch 1–4pm, dinner 8–11pm), colloquial expressions, and knowledge of common diets and restrictions.

Up and Running in an Afternoon

You paste your website URL or upload your menu as a PDF, set the tone and paste a short block of code. You launch it yourself, no coding. You don't change your current systems or spend weeks training your team.

Total Personalization

Your virtual assistant speaks with your restaurant's voice: a formal tone for fine dining, a relaxed style for gastrobars, technical language for gourmet restaurants, and a warm, personal manner for family businesses.

What Restaurant Owners Say

"We were receiving a huge number of booking-related enquiries, but we don't work with that system. With ChatME we managed to resolve 100% of those enquiries in a warm, fast and personalised way. It also helped us open a new line of business by managing catering orders." — Javier Fernández, owner of La Tasqueta de Blai, Barcelona.

Start Filling Your Restaurant Today

Technology is transforming Spanish hospitality. The restaurants adopting AI virtual assistants are capturing more bookings, cutting costs, and offering better service.

Do the math: if you lose just 10 bookings a week at an average check of €35 = €1,400/month in lost revenue = €16,800/year that goes to the competition.

Your competition is already using AI. What are you waiting for?