Real businesses. In their own words.

“We were getting a huge number of booking-related questions, but we don’t use that system. With ChatME, we resolve 100% of those questions in a friendly, fast and personalized way. It even helped us open a new revenue line by managing catering orders.

“We work with a lot of international customers, and language had always been a challenge. With ChatME, customers can get answers about reservations, the menu, allergens and much more in their own language beforehand. We’ve improved our website booking conversion by 21%.

“Patients write to us from several countries asking the same things: which treatments we do, where we are, what the first visit costs and how to book. The assistant answers instantly in their language, explains properly what basal implantology is — which is what sets us apart — and takes the appointment request. Reception no longer answers those questions by hand.

“At a flight school the questions are never simple: the difference between CPL and ATPL, what modular training means, requirements, minimum age, payment options, whether theory is taught in Barcelona or Sabadell. And they arrive in Spanish, French, English and Italian. The assistant answers each one with the exact information from our programmes, in the student's own language, at any hour. For us it means a rigorous first contact with every future pilot without the team having to repeat it a hundred times.

“As an agency, one of our biggest challenges was understanding how to help users from the very first touchpoint: the website. With ChatME, we make sure potential customers have complete information and get every question answered in real time, improving the experience and conversion opportunities.