Open the ChatME bot in Telegram, tap “Start” and watch the assistant reply in seconds, with ChatME’s real information. It is exactly what your own customers would do with yours.
Opens a chat with @chatme_support_bot; tap “Start”. An AI replies, and says so in its first message.
In Telegram, open @BotFather, type /newbot and give it the name your customers will see. One minute, free, nobody’s permission needed: BotFather hands you a token.
In ChatME, open the “Telegram” section, paste the token and hit “Connect Telegram”. You need the Pro or E-commerce plan. We store the token encrypted and there is nothing else to configure.
Your bot lives at t.me/your_bot: put it on your website, in your bio or on a QR in the shop. Whoever opens it taps “Start”, your assistant greets them and answers just as it does on your website, and the conversation appears in your dashboard.
Every channel is different, and your assistant knows it. On your website it shows a form; on Telegram it asks for the same details in conversation, in short messages at the pace of a chat, and shapes every reply around what Telegram allows and how people use it. The same intelligence and the same knowledge base, with an experience designed for each channel.
Replies instantly at any hour, and in each person’s language automatically. The messages that land on a Sunday night stop waiting until Monday.
It uses the same knowledge base as your web chatbot, your WhatsApp, your Instagram and your Messenger: hours, prices, services and FAQs. Improve it once and it applies across every channel at the same time.
There is no approval in the way: create the bot in @BotFather, paste the token, done. No business verification, no paid accounts, no waiting.
Telegram conversations appear in your dashboard next to your website, WhatsApp, Instagram DM and Messenger ones. No hopping between inboxes.
Telegram charges nothing per message — not you, not your customers. Your assistant only replies to people who write in: it never starts conversations or sends promotions.
It identifies itself as an automated assistant in its first reply, as the EU AI Act requires. There’s nothing for you to configure.
If people write to you from countries where Telegram is the everyday chat, answer there, in their language, without anyone having to keep watch.
Stock, sizes, shipping and returns answered on the spot, with your bot’s link on every product page, every email and every QR.
Requirements, dates and prices answered instantly where your people already are. The assistant handles the private messages; your groups stay yours.
Available now
You create your bot in @BotFather and connect it from the dashboard, in a couple of minutes.
Alongside WhatsApp Business, Instagram DMs and Messenger, on the same plans. No approvals and no per-message cost.
Yes. The Telegram channel is available right now on the Pro and E-commerce plans, and you connect it yourself from your ChatME dashboard in a couple of minutes.
Create your bot, paste the token and the same assistant answers where your customers already message you. Start a 14-day trial, no lock-in.