Your business, on WhatsApp too

Yes. The WhatsApp Business channel is available right now on the Pro and E-commerce plans, and you connect it yourself from your ChatME dashboard in a few minutes. If you’d rather we walked you through it, you can book a session with our team at no charge.

From your dashboard, in the “WhatsApp” section. You choose how you want to connect it, Meta’s window opens, you type your number and confirm the code you receive. No credentials to paste, nothing technical to fight with. There’s a full guide in our Help Center.

Yes — and it’s the option we recommend. Your number stays on your handset: you keep writing from the WhatsApp Business app as always, and the assistant replies too, in those same chats. When you answer yourself, the assistant steps back in that conversation for a while so it doesn’t talk over you. There are a few changes worth knowing first — WhatsApp signs out your linked devices and you re-link them, groups are excluded, and broadcast lists are disabled — and the dashboard explains all of them before you confirm anything.

Your call. You can connect the number you already use — it stays on your phone, with your history intact — or start fresh with a new one: a SIM or eSIM that has never been on WhatsApp, or a landline. The other option is to move the number to the cloud, where it’s handled only from the dashboard and no longer lives in the app, so that one is only worth it if nobody on your team needs to reply from a handset. The dashboard explains what changes either way before you decide.

The Pro and E-commerce plans. If you’re on a lower plan, you can upgrade to enable it. You can see everything on the pricing page.

No. Your assistant only replies to inbound messages, within WhatsApp’s 24-hour service window. We don’t send promotional or unsolicited messages, so there’s no per-message cost.

Yes. WhatsApp uses the same brain and the same knowledge base as your web chatbot: hours, prices, services, FAQs… Train it once and it answers the same across every channel. Conversations appear in your ChatME dashboard just like the web widget’s.

Those too. The same assistant answers the direct messages on your Instagram account, with the same brain and the same knowledge base, and the conversations land in the same dashboard. It connects just as easily, from the “Instagram” section of your account.