In ChatME, open the “Messenger” section and hit “Connect Messenger”. You need the Pro or E-commerce plan and to be an administrator of your business’s Facebook Page.
We take you to Facebook to give ChatME permission. You sign in, accept, and come back. If you administer several Pages, we ask which one to connect. Two minutes, nothing technical.
From there, your assistant replies on Messenger just as it does on your website, and the conversations appear in your dashboard. To test it, message your Page from another Facebook account.
Facebook’s permission for a Page is long-lived. You connect once and that is it: nothing to re-authorise periodically, and no Monday morning where the channel is quietly down because a token lapsed.
One honest note: the assistant reads text messages. If somebody sends a photo, a sticker, a voice note or a file, it answers by politely asking them to type it out — and that conversation sits in your dashboard for you to pick up. Comments on your posts are not this channel: those are still yours to handle from Facebook.
Replies instantly at any hour, and in each person’s language automatically. The messages that land on a Sunday night stop waiting until Monday.
It uses the same knowledge base as your web chatbot, your WhatsApp and your Instagram: hours, prices, services and FAQs. Improve it once and it applies across every channel at the same time.
Unlike other channels, your Facebook Page permission does not expire. Connect once and leave it alone: nothing to re-authorise on a schedule.
Messenger conversations appear in your dashboard next to your website, WhatsApp and Instagram DM ones. No hopping between inboxes.
Your assistant only replies to people who write in: it never starts conversations or sends promotions. The channel is included in your plan, with no per-message cost.
It identifies itself as an automated assistant in its first reply, as the EU AI Act requires. There’s nothing for you to configure.
Hours, address, directions, whether you’re open today: the same questions as always, answered on the spot without anyone having to open the Page inbox.
Stock, sizes, shipping and returns answered right when somebody has just looked at your Page — not two days later.
Clinics, garages, academies or advisory firms: handle service and pricing questions on Messenger without overloading whoever answers the phone.
The Facebook Messenger channel is included on the Pro and E-commerce plans, alongside WhatsApp Business and Instagram DMs. You connect your Page yourself from the dashboard in a couple of minutes, and there is nothing to re-authorise afterwards.
Yes. The Facebook Messenger channel is available right now on the Pro and E-commerce plans, and you connect it yourself from your ChatME dashboard in a couple of minutes.
Connect your Page and the same assistant answers where your customers already message you. Try it free.