The AI assistant that books tables in your Restoo.

Your restaurant on Restoo and ChatME's Pro plan. In your ChatME dashboard you paste your Restoo account id and the API key Restoo issues for your restaurant. If you don't have it, ask Restoo or write to info@chatme.es and we'll help.

The assistant never makes up a slot. It offers what your Restoo allows for that case — another time, another day, a request you accept or decline, a place on the wait list or your contact details — and only makes a request or a wait-list place if the customer agrees. A request or a wait-list place is never presented as a confirmed table.

Your Restoo rules decide. If a group is bigger than your Restoo takes online, the assistant never treats it as booked: it offers what your Restoo allows for that case, such as a request you accept or decline, or gives your contact details.

Yes. On WhatsApp, customers identify themselves by the number they write from; on the website, Instagram, Messenger and Telegram, with the booking's email, phone, day and time. If your cancellation policy carries a fee, the assistant states it first and cancels only if the customer accepts it; changes only if you have external changes switched on in Restoo. A booking made outside the chat is found by phone number only if your Restoo stores it in international format with no spaces (for example, +34600123456) and, outside WhatsApp, only if the booking has an email.

No. The confirmation, changes and cancellations are sent by Restoo, by email and/or SMS depending on your settings, also for the bookings the assistant makes. ChatME sends none.

No: Restoo's experiences, special menus and promo codes are not handled from the chat. If someone asks for one, the assistant tells them it can't handle it in the chat and gives them your contact details. Gift vouchers are accepted when booking.