The AI chatbot for Magento that acts
Your Magento store, with an assistant that answers product questions, captures leads and —on the E-commerce plan— resolves “where is my order?” with real data.
How to add ChatME to Magento
5 steps · a few minutes · no coding
Before you start: Works with Magento 2 and Adobe Commerce: the code is added to the <head> from the admin panel. ChatME also connects natively to Magento order status on the E-commerce plan: with the four keys of an integration allowed to view orders and shipments (not with Adobe Commerce as a Cloud Service, the SaaS edition, which has no integration keys).
- 1
Copy your install snippet
In ChatME, open “Website” (under “Channels”) and, in “Install on your website”, copy your assistant’s snippet.
- 2
Open the design configuration
In the Magento admin, go to Content → Design → Configuration and edit your store view.
- 3
Paste the snippet into “HTML Head”
Expand the “HTML Head” section and paste the code into “Scripts and Style Sheets”.
- 4
Save and clear the cache
Save the configuration and flush the cache in System → Cache Management.
- 5
Open your site and check
Reload your page. The assistant button appears at the bottom-right. If not, clear the cache and try again.
E-commerce plan — beyond the widget: connect your Magento store so the assistant answers “where is my order?” with real, verified data.
"Where is my order?" from your Magento store, answered on any channel
Website, WhatsApp Business, Instagram, Messenger, Telegram or a direct link: the assistant verifies the order and answers with real data on whichever channel the customer uses.
One knowledge base, one setup: train it once and it does the same job on all six. WhatsApp Business, Instagram, Messenger and Telegram are available from the Pro plan.
Not a chat that only replies
It acts, not just answers
Books appointments, captures leads, checks orders and notifies your team. Not a chat that only replies.
Answers in 60+ languages
It detects each visitor’s language and replies in kind — 60+ languages, no setup, on every plan.
Intuitive dashboard
Leads, top questions, languages and devices: organized, readable and exportable. No BI degree needed.
Ready in 10 minutes
Train it on your site and documents, paste one snippet, and it’s live. No coding.
ChatME on Magento
Yes, same method from the admin panel. On Magento 1 or OpenMage, add the code to your theme template’s <head>: the E-commerce plan connects its orders too, with a SOAP user.
Add ChatME to Magento today
Free to start. Ready in 10 minutes. No card required.