Here we've gathered the questions we get asked most about ChatME: capacity, security, languages, pricing, and getting started. If you can't find your answer, we'll tell you how to reach us directly at the end.
Capacity and performance
How many visitors can it handle at once?
No limit. ChatME scales automatically, so it doesn't matter whether you have 1 or 1,000 people chatting at the same time. Each conversation is independent, so no one waits in line.
Does it work on mobile?
Yes. On mobile, the widget window fits itself to the screen, whatever size you choose in Appearance, so the conversation feels comfortable on any screen size.
Is it compatible with my website platform?
If your platform lets you add a JavaScript snippet or an iframe, the assistant goes inside your site: you'll find the steps for WordPress, Shopify, Wix, Squarespace, Webflow, Framer and more in Install the widget on your site. If it doesn't (sites made with Canva, for example), add a button that leads to your customer link.
Languages
How many languages does it respond in?
It automatically detects and responds in 60+ languages: it's a multilingual agent out of the box. This feature is included in every plan, at no extra cost.
Appointments
Can it send my customers appointment reminders?
Yes, if you switch them on yourself, for the appointments the assistant books in your Google Calendar. Right after booking we ask your customer in the chat whether they want a reminder, and only people who accept them get one: by email from the Basic plan, and by WhatsApp too on Pro and E-commerce (they aren't included in the Free plan). They aren't available for healthcare providers. See Appointment reminders.
Security and data
Is my data secure?
Yes. All communication travels over HTTPS and data is stored encrypted at rest (Supabase, EU-based servers). We don't use your conversations to train models, we're GDPR compliant, and we have a signed DPA (data processing agreement) available on request.
Can I delete my conversations?
Yes. In the Conversations section you can select the ones you want and click "Delete selected". If you need a full account wipe, cancel your subscription and write to us so we can handle it.
Account and plans
Can I have multiple assistants?
For now each account includes one assistant per user. If you run several businesses and need more, get in touch: we have a partner/agency plan in development.
How much does it cost?
The Basic plan is €49/month and the Pro plan is €79/month, both with a 14-day free trial. You can see all the details on Pricing.
Getting started
Do I need to know how to code?
No. Everything is configured from the dashboard, and installation is just pasting a short block of code into your site. If you can copy and paste, you can install ChatME.
How long does it take to get up and running?
About 10 minutes: create the assistant, add your website or documents as a knowledge source, and paste the snippet. You'll find the step-by-step in Getting started.
Can't find your answer?
Open the ChatME Assistant inside your dashboard and ask it whatever you need: it knows your setup and answers instantly. And if you'd rather see it live, book a demo and we'll walk you through everything.
Ask the ChatME Assistant
It's in your dashboard and knows every step. Or book a demo and we'll set it up with you.