Getting started with ChatME

ChatME is the simplest way to build an AI assistant trained on your own business information. In under 10 minutes you can have it answering your visitors 24/7. This guide walks you through the five steps, in order.

What's included in your account

Before you start, here's what you have from day one:

• A custom assistant for your business.
• 20 training sources (web pages or documents) on the free plan, 200 on Basic and unlimited on Pro.
• Automatic re-training of each source: weekly or monthly on any plan, daily from Basic.
• 100 conversations a month on the free plan and 2,000 on Basic; unlimited on Pro and E-commerce — always with no per-message cost.
• A multilingual agent: replies in 60+ languages with automatic detection.
• Lead-capture forms inside the chat.
• Analytics with the key metrics.

The Basic plan also adds bookings with Google Calendar: the assistant schedules straight into your calendar. It also removes the "Powered by ChatME" badge. The Pro plan adds: an AI analytics assistant, CSV export of form submissions (leads), the WhatsApp Business, Instagram DM, Facebook Messenger and Telegram channels.

Step 1: Personalize the basics

In Appearance, give your assistant a name and a welcome message. The name shows in the chat header; the welcome message is the first thing a visitor sees when they open it. Keep it short and warm, for example: "Hi! How can I help you today?".

Step 2: Add knowledge

This is where the magic happens. In Knowledge, paste your website URL and let ChatME read it: it extracts the content from your pages and builds the base it answers from. You can add several pages and upload documents (PDF, text) with anything not on your site — prices, policies, FAQs.

The better your knowledge base, the better the answers. Start with your home page, your pricing page and your FAQs.

You don't write answers by hand — the assistant reasons from your content.

Step 3: Set the tone and appearance

In Behaviour & tone you choose how your assistant speaks: friendly, formal or technical. In Appearance you set how the widget looks: color (it matches your brand), icon, button text and position. The chat will feel like a natural extension of your site.

Step 4: Install it on your website

In Website (under Channels), in the Install on your website section, copy the snippet and paste it into your site, just before the closing </body> tag. It's two <script> tags you paste together, and it works on Webflow, WordPress, Shopify, Wix and plain HTML. We cover it in detail in how to install the assistant on your website.

Step 5: Test it

Open the page where you installed it, wait a couple of seconds for it to load, and you'll see the floating bubble. Click it, type a real customer question and check the answer. If something's off, it's almost always fixed by adding more content in Knowledge.

Frequently asked questions

How long does it take to go live? About 10 minutes — most of that is waiting for it to read your site and pasting the snippet.

Do I need to know how to code? No. Everything is configured from the dashboard, and installing is pasting a short block of code.

Which languages does it answer in? Whatever language the visitor writes in: the multilingual agent detects and replies in 60+ languages, with no extra setup.

Stuck on a step?

Open the ChatME Assistant in your dashboard (the help bubble) and ask it anything — it knows every step in this guide. Or book a demo and we'll set it up with you on your own website.