AI Chatbot for PrestaShop: Serve and Resolve Orders

If you run a PrestaShop store, you can now add an AI chatbot that serves your customers 24/7 —trained on your catalogue and your policies— and that, connected to your store, answers "where is my order?" with real data and confirms whether a product is in stock right now. No heavy modules slowing down your back office. Here's what it can do, how to connect it in five minutes and what to keep in mind.

What can an AI chatbot do on a PrestaShop store?

PrestaShop powers hundreds of thousands of stores, mostly SMEs across Spain, France and southern Europe. An AI chatbot serves those visitors with answers based on your store: products, sizes, shipping, returns and order status. Where it pays off most:

• Pre-sale questions: sizes, materials, shipping costs, delivery times. The shopper who can't find the answer in 30 seconds abandons the cart.
• Order status: the No. 1 question of any store —up to 50% of tickets, the famous WISMO ("where is my order?")—. With the PrestaShop connection, the bot answers with the real status and the tracking number you added to the order.
• Product recommendations with a direct link to the product page.
• Lead capture when a human is needed (wholesale, custom orders): the bot collects the details and emails them to you.

Real-time order status: native PrestaShop connection

What separates a "catalogue" chatbot from one that's actually useful for a store is that it knows the orders. ChatME connects natively to the PrestaShop Webservice (the REST API already built into PrestaShop 1.7, 8 and 9) with a read-only key.

When a customer asks about their order, the bot requests three details —the order reference (or its number), the purchase email and the last name—, verifies them against your store and, only if they match, replies with status, items, total and tracking number. In the customer's language, out of 60+. An order in a shipped state is reported as shipped even without a tracking number, and the carrier name and tracking link come through when the key also has the *carriers* permission.

Live stock: PrestaShop only

If you also grant read-only (GET) permission on *products*, *stock_availables*, *combinations* and *product_option_values*, the assistant also confirms whether a product is in stock right now, running low or sold out (per combination when it has sizes or formats). It gives no quantities and no prices —prices keep coming from your website— and it needs stock management enabled in PrestaShop. For now, live stock is only available on PrestaShop; the details are in the live stock guide.

How to connect your PrestaShop to ChatME (step by step)

It takes about five minutes, no code:

1. In the PrestaShop back office, go to Advanced Parameters → Webservice and enable the web service.
2. Add a webservice key (it has 32 characters) and grant read-only (GET) permission to *orders*, *customers* and *order_states*; optionally also to *carriers* and *currencies* (carrier, tracking link and currency) and to the four live-stock resources.
3. In ChatME (E-commerce plan), choose PrestaShop, paste your store's main address (with https://, without the language, such as /en/, or the admin folder) and the key.
4. Click Test & save: ChatME checks the connection before saving anything.

The full step-by-step guide is in the Help Center.

Security: read-only and triple verification

Connecting your store doesn't mean opening it up:

• Read-only: the connection only looks up orders and, if you grant those permissions, your products' stock. It cannot modify, cancel or touch anything else.
• Triple verification: seeing an order requires all three details at once (order + email + last name), checked on our server —the AI never decides it—.
• Capped lookups: the number of lookups per conversation and per hour is limited, so nobody can use the chat to keep trying other people's references.
• Encrypted credentials (AES-256-GCM) and data stored in the EU, GDPR compliant. To write the reply, the AI model (Anthropic, US) processes the conversation, including the verified order, under Standard Contractual Clauses.

PrestaShop module or SaaS chatbot?

You can install a module in your PrestaShop or use a SaaS chatbot added with a snippet. The SaaS wins on what matters to an SME: it doesn't slow your store, it updates itself, it keeps working even if you change theme or version, and it centralises the knowledge from your site and documents. A module ties you to your installation; a snippet doesn't.

Start today

An AI chatbot for PrestaShop that serves, recommends and answers about orders and stock —in real time and in 60+ languages— is no longer just for big brands. With ChatME you switch it on in an afternoon, with a 14-day free trial. See the E-commerce plan or start free.