ChatME has three plans —Basic, Pro and E-commerce— with unlimited conversations and sources on all of them, and everything is handled securely through Stripe. This guide covers what each plan includes, how the free trial works, how to change or cancel your subscription, and how to access your invoices.
Plan comparison
The E-commerce plan includes everything in Pro and additionally connects your online store so the chatbot can answer order questions. More detail in Connect your online store.
Not sure which one fits you? Compare in detail on Pricing and the Comparison.
14-day free trial
Every new subscription includes a 14-day free trial:
- A card is required upfront, but nothing is charged until day 15.
- You can cancel any time during those 14 days at no cost.
Changing plans
Go to Billing → "Manage subscription" to open the Stripe portal. From there you can:
- Upgrade from Basic to Pro: the change is immediate and prorated.
- Downgrade from Pro to Basic: applied at the end of the current period.
- Switch from monthly to annual (or back).
- Update your payment method.
- Download your invoices.
Canceling your subscription
Go to Billing → Manage subscription → Cancel plan. You keep access until the end of the period you've already paid for, and your data isn't deleted immediately, so you can reactivate without losing your setup.
Invoices and tax details
- You have the full history with PDFs in the Stripe portal.
- To include your tax details (VAT/Tax ID, legal name), add them under "Billing information" inside the portal.
VAT
The prices shown are excluding VAT. VAT is added at checkout based on your country (for example, 21% in Spain).
Payment methods
We accept cards (Visa, Mastercard, Amex) and SEPA. Everything is processed through Stripe: we never store card data.
Refunds
- During the 14-day trial there is no charge at all.
- Once billing starts there are no automatic refunds, but if a charge seems unfair, write to us and we'll review it case by case.
Need a hand?
For any question about your plan or invoice, open the ChatME Assistant from your dashboard or book a demo and we'll go through it with you.
Ask the ChatME Assistant
It's in your dashboard and knows every step. Or book a demo and we'll set it up with you.
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