Connect Let's Book (boat rentals)

If you run boat rentals on Let's Book, your chatbot can work directly against your account: it checks real availability, takes bookings paid through Let's Book's own payment link, and handles changes and cancellations under the rules you decide. Let's Book stays your booking system — the chatbot is who answers it in chat, 24/7. This guide shows you how to connect and configure it properly.

Before you start

• You need the Pro or E-commerce plan. On Free or Basic, you can upgrade from Billing in your dashboard.
• Your Let's Book account, with access to its dashboard to create an API key.
• One chatbot connects to one Let's Book account. If your key spans several, the dashboard will ask which one to connect.

Step 1 · Create an API key in Let's Book

In the Let's Book dashboard (dashboard.letsbook.app), open the integrations / API section and create a key named ChatME. A dedicated key means you can revoke it at any time without touching anything else.

Step 2 · Connect it in your ChatME dashboard

1. In your dashboard, open Let's Book and paste the key.
2. ChatME validates it and, if you manage several businesses, lets you pick which one to connect.
3. Within seconds you'll see your fleet loaded: docks, boat models with their capacities, and add-ons.

The key is stored encrypted and never shown again. ChatME also registers a webhook named "ChatME" in your Let's Book automatically, so payments, expiries and changes reach your dashboard in real time.

Step 3 · Set the assistant policy

The policy defines what the chatbot may do on its own. Anything outside it becomes a note on the booking or a request for your team — never an action taken alone:

• Allow moving / cancelling: switched off, the assistant only records the request for your team to confirm.
• Minimum notice (hours): closer to pickup than this, the assistant doesn't touch the booking; it leaves a note for the team.
• Max party size: above it, no booking — the assistant collects the details and you get them by email as a group request.
• Usual rental length: what it assumes when the customer doesn't say how long they want.
• Fixed departures: if any boat only sails in set windows (for example 09:00-13:00, 13:00-17:00, 17:00-21:00), write them here and tick which boats they apply to. The assistant will offer and book only those windows.
• Price note: one sentence the assistant says verbatim when asked about prices.
• Partner code: stamped on every booking created from chat, so you can identify them in Let's Book reports.

Step 4 · Put your prices in the knowledge base

Let's Book computes the exact price when a booking is created, so the assistant quotes prices from your knowledge base (your website or uploaded documents) and explains that the exact amount arrives with the payment email. Make sure your knowledge base includes the price list, departure times and FAQs (licence requirements, what to bring, cancellation policy). What isn't there, the assistant won't invent.

How a booking works

1. Hold. The customer agrees a boat, date and party size in chat; the assistant asks for a name and email (that's where the payment link goes) and holds the booking. The customer gets their reference and Let's Book's payment email.
2. Payment. Until they pay, the booking is a draft: it doesn't appear in Let's Book's normal bookings view — you see it in your dashboard's activity log. If unpaid, the draft expires on its own after ~15 minutes (Let's Book controls the exact window).
3. Confirmed. On payment, Let's Book confirms the booking and your dashboard updates instantly. From there the customer can find, move or cancel it by chat — always within your policy. On WhatsApp, they also get a confirmation message.

Changed your fleet in Let's Book (boats, docks, add-ons)? The assistant updates every night, whenever you open the Let's Book page in your dashboard, or instantly with the Refresh fleet button.

What the assistant never does

• It never charges in the chat: payment is always Let's Book's official link. It never asks for card details.
• It never invents prices: it quotes your knowledge base or defers to the payment email.
• It never confirms without payment: a hold is always "reserved pending payment".
• It never promises refunds: cancellations follow your policy.
• It never skips your rules: not the fixed departures, not the group limit, and it won't book a boat at a dock where it isn't stationed.

Try it

From your widget: ask for availability, hold a test booking, check the payment email arrives, and look the booking up with the reference and email. Test drafts expire on their own, so they leave no trace. If anything looks off, write to info@chatme.es.